Answer every call, even mid-procedure
Start a 14-day free trial of Lydoh Frontdesk, then add the insurance and service answers your office approves.
For dental offices
Your front desk is checking a patient out and the phone rings again. Lydoh answers it: new-patient and appointment requests taken in full, insurance questions answered from your own content, and after hours, dental emergencies sent to the dentist on call.
Illustrative. Your front desk confirms the time.
The short answer
It answers the calls your team can't get to, does the routine part of each one, and hands the rest to a person. In Lydoh that means: a complete request for every caller who wants an appointment, answers from your approved content to the questions the front desk hears all day, a transfer to your team during business hours when a caller needs a person, and after hours, the on-call step for dental emergencies.
Lydoh introduces itself by name and never claims to be a person. It never gives dental or medical advice. It is the daytime and overflow front desk; if you mostly need nights and weekends covered, the dental answering service page covers that side.
What it answers
When you're closed
After hours, every call opens with a reminder to hang up and dial 911 for a life-threatening emergency. Then Lydoh asks whether the caller needs the dentist tonight or whether it can wait until you open, and takes their answer. It never decides for them. Urgent callers are told the on-call dentist will call back, and Lydoh phones your on-call dentist, then the backups, until one accepts, texting the whole chain if nobody does. See how that works on the on-call answering service page.
Honest limits
HIPAA
For customers that are covered entities, Lydoh acts as a business associate and signs a Business Associate Agreement. The assistant is instructed to collect only what's needed to take a request or route a call: typically a name, a callback number and a brief reason, never a dental history. Every record is scoped to your practice, and the providers that process call data are listed on the security and compliance page.
Which plan
Frontdesk, $249/mo. The dental AI receptionist on this page: answers every call you send it, with your knowledge base for insurance and service questions, transfers to your team, patient recognition, and the after-hours on-call step. 1,200 minutes included, then $0.25 a minute.
After Hours, $99/mo. For an office that only forwards the calls it can't pick up: closed, lunch, every line busy. It takes requests and messages and runs the on-call step, but does not answer from your knowledge base or transfer calls. 300 minutes included.
Both include patient texting, so the front desk can confirm a request by text. See dental patient texting, or compare all plans.
Not a dental office? The AI medical receptionist page covers the same front desk for medical practices.
FAQ
Software that answers a dental office's phone in a natural voice when the front desk can't: during the chairside rush, at lunch, after hours. Lydoh takes new-patient and appointment requests, answers questions about insurance, services, hours and location from content your office approved, transfers callers who need a person during business hours, and after hours sends dental emergencies to the dentist on call.
Not into your practice management software today. Lydoh takes a complete appointment request (the patient's name, a confirmed callback number, what they need and the day and time they'd like) and puts it in front of your team to confirm and enter. When the front desk closes the request, it can text the patient a confirmation from your practice number.
On Lydoh Frontdesk, yes, from the content you approve: the plans you accept, what a new-patient visit includes, the services you offer, your hours and location. Lydoh does not check a patient's eligibility or quote their benefits, and anything it can't answer from your content becomes a message for your front desk rather than a guess.
It opens with a reminder to hang up and dial 911 for a life-threatening emergency, then asks the caller whether they need the dentist on call tonight or whether it can wait until you open. The caller decides. Urgent callers are told the on-call dentist will call back, and Lydoh phones your on-call dentist, then the backups, until one accepts. Routine calls become requests for the morning.
Yes. Lydoh introduces itself by name and never claims to be a person; if a caller asks, it says plainly that it is an assistant and keeps helping. Callers who want a person are transferred to your front desk during business hours.
No product is compliant on its own, and "HIPAA certified" is not an official status. A dental office that is a covered entity needs a Business Associate Agreement with the AI vendor. For customers that are covered entities, Lydoh acts as a business associate and signs a BAA, and the assistant is instructed to collect only what it needs to take a request or route a call.
A dental answering service is mostly about the calls you can't take, especially after hours. A dental AI receptionist also does front-desk work during the day: answering insurance and service questions from your content, recognizing patients from your contact list, and transferring calls to your team. Lydoh does both; the dental answering service page covers the after-hours side.
Lydoh Frontdesk is $249/mo with 1,200 minutes included, with extra minutes at $0.25 each. An office that only wants calls covered when it's closed or every line is busy can start on Lydoh After Hours, $99/mo with 300 minutes included, which does not answer from your knowledge base or transfer calls. Both have a 14-day free trial.
Keep reading
Start a 14-day free trial of Lydoh Frontdesk, then add the insurance and service answers your office approves.