What is a medical answering service?+
A medical answering service handles calls a practice can't answer live, during rushes and after hours, capturing messages and, for urgent matters, reaching a provider. Traditional services use human operators billed per minute. Lydoh is an AI answering service: it answers instantly, books requests, answers questions from your own content, and escalates urgent after-hours calls to your on-call provider. Lydoh Frontdesk is $249/mo.
Which specialties does Lydoh work for?+
Lydoh serves medical practices, dental offices, dermatology, pediatrics, OB-GYN, chiropractic offices, veterinary clinics, and med spas. After-hours on-call triage is available for medical, veterinary, and med-spa accounts; scheduling-focused offices use it for call capture and answers.
What is a physician answering service?+
A physician answering service is a medical answering service set up around a doctor's on-call rotation: it takes the calls the office can't answer, sorts urgent from routine, and reaches the physician on call when something can't wait. Lydoh does this with an AI receptionist: emergencies are sent to 911, the caller chooses urgent or routine, and urgent calls go to whoever is on call with a timestamped record of each attempt.
Do you replace my whole front desk?+
No. Lydoh covers the calls your team can't get to and everything after hours, so your staff focuses on patients in the office. During hours it can transfer to your line; after hours it escalates urgent calls to your on-call provider.
What is an answering service?+
An answering service answers the calls a business can't pick up itself, takes a message, and passes along anything urgent. There are two kinds: traditional services staffed by live operators who read from your script and bill by the minute, and AI answering services that pick up instantly in a natural voice, usually for a monthly plan price. Lydoh is the second kind, built for medical practices: it answers every call, captures appointment requests, answers questions from your own content, and escalates urgent after-hours calls to your on-call provider.
What is the best medical answering service?+
There is no single best one for every practice, so judge the candidates on four things: after-hours design, escalation proof, HIPAA, and the pricing unit. After-hours design means the service deflects emergencies to 911 and lets the patient choose urgent or routine instead of an operator guessing; escalation proof means a timestamped record of who was dialed, who accepted, and when. HIPAA means a signed BAA, minimal patient information, and access controls you can actually check. The pricing unit decides what a busy month costs, per minute, per call, or flat, and our answering service pricing index lists published rates side by side.
What is the best telephone answering service?+
There is no best telephone answering service in general, only the one that fits how your phone rings. For a business outside healthcare, check four things: the hours covered, what a caller actually gets after the greeting, how a message reaches you and how fast, and the pricing unit. Per-minute and per-call billing make your busiest weeks your most expensive ones; a plan with a large block of included minutes moves much less. Published rates for the main providers are compared in our answering service pricing index.
