Answering service for dermatology practices

A dermatology answering service for cosmetic and medical calls

Lydoh is a dermatology answering service that picks up every call, 24/7, and answers from your approved content. Cosmetic shoppers hear your actual service menu, never generic internet figures, and become a consult request; skin-check, results and refill calls become a message for your clinical team; and after hours, urgent post-procedure concerns reach your on-call provider. Dermatology runs two front desks at once, and both get a real answer on the first call.

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Most dermatology practices start on Lydoh Frontdesk: $249/mo · setup in under 10 minutes

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Answering service for dermatology practices

What Lydoh handles for dermatology practices

Built around how your phone actually rings

Your menu, your prices

Botox, laser, peels, biopsies, skin checks. Lydoh answers from your approved services and pricing, so cosmetic shoppers get accurate answers on the first call.

Consults captured, not lost

Every inquiry becomes a structured request texted to your team the moment the call ends, so high-intent cosmetic leads don't sit in voicemail.

Providers stay in-room

No more pulling a provider out of a procedure to answer the phone; Lydoh covers the front desk during the rush.

Post-procedure concerns

A reaction after a peel or bleeding after a biopsy needs a fast path to a provider, not a voicemail box.

Common calls

What an answering service for dermatologists handles

Cosmetic shoppers asking what a treatment costs and how soon they can book a consult
Skin-check and mole-check requests from new and returning patients
Biopsy and results questions, taken as a message for your clinical team
Refill requests, with the medication and the preferred pharmacy, for a provider to review
Pharmacies calling about a prescription, moved to the top of the list
Reschedules and cancellations for procedures with prep instructions your team owns

After hours

After-hours calls at dermatology practices

What Lydoh does with the calls that arrive once you close. The caller decides how urgent it is; Lydoh never gives medical advice.

A reaction the evening after a peel

The patient says it can't wait, so Lydoh escalates to your on-call provider. It doesn't describe what a normal reaction looks like or suggest what to put on it.

Bleeding at a biopsy site

Every after-hours call opens with the 911 reminder. A caller worried about a biopsy site who chooses urgent is escalated to your on-call provider, who decides what happens next.

Weekend cosmetic inquiries

Evening and weekend callers asking about treatments get answers from your menu and become a consult request your team sees first thing.

Sample call

What a call sounds like

An illustrative daytime call to a fictional dermatology practice. Names and numbers are made up.

LydohThanks for calling Bayview Dermatology, this is the front desk assistant. How can I help?
CallerHi, how much is a consultation for laser hair removal?
LydohLaser consultations here are complimentary, and the provider builds your treatment plan and quote at the visit. Would you like me to request a consult?
CallerYes, any weekday afternoon.
LydohGreat. Can I have your name and the best number? I'll send this to the team now and they'll call you to confirm a time.

FAQ

Answering service for dermatology practices, explained

Can Lydoh answer cosmetic pricing questions accurately?

Yes, it answers only from your approved service menu and pricing imported from your website, so it never quotes generic or wrong figures.

How are urgent post-procedure calls handled after hours?

The caller flags it as urgent and Lydoh escalates to your on-call provider, cascading through your rotation and texting your team if no one answers. It never gives medical advice.

Is Lydoh a HIPAA-compliant answering service for dermatologists?

Yes. A BAA is available, and Lydoh collects only what it needs to route a call: a name, callback number, and brief reason, never a medical history. Your call data is visible only to your practice, and it never gives medical advice. See our HIPAA page for details.

Can a dermatology answering service handle both cosmetic and medical calls?

Yes. Cosmetic callers get answers from your service menu and become consult requests; medical callers asking about a skin check, a result, or a refill become a structured message for your clinical team. Both reach your staff by text the moment the call ends.

Will it tell a patient whether a mole or rash looks serious?

No. Lydoh never assesses a symptom. A patient worried about a spot gets a request for an appointment, and after hours a patient who says it can't wait is escalated to your on-call provider.

Can patients request a prescription refill?

Yes. Lydoh takes the patient's name, callback number, the medication and the preferred pharmacy, and texts the request to your team. A provider reviews it; Lydoh never promises a refill.

What does a dermatology answering service cost?

Most dermatology practices start on Lydoh Frontdesk, because cosmetic and medical callers both need answers from your own menu during the day: Lydoh Frontdesk is $249/mo. If you only need the calls you forward after close or when every line is busy answered, Lydoh After Hours is $99/mo. There is a 14-day free trial, no setup fee and no contract.