Pricing
Four plans. Pick how much of the phone.
From missed-call text back at $49 a month to the whole phone line handled. Every plan has a 14-day free trial, no setup fee and no contract.
Pricing
From missed-call text back at $49 a month to the whole phone line handled. Every plan has a 14-day free trial, no setup fee and no contract.
Never lose a missed call.
$49/mo
Your staff answers the phone; Lydoh texts back every caller they miss.
Covered whenever you're closed.
$99/mo
Lydoh answers the calls you forward when you're closed, at lunch, or when every line is busy.
The phones handled, day and night.
$249/mo
Lydoh answers every call you send it, with your knowledge base, transfers and patient recognition.
For multi-provider practices.
Custom
Frontdesk for a practice with several providers or locations, with on-call rotations and webhooks. Talk to us for a quote.
Not sure which plan fits? Tell us how your phones work today and a person will recommend one, usually the same day.
Talk to usEvery plan: 14-day free trial (30 days through a partner referral), no setup fee, no contract, BAA available for eligible practices.
Compare plans
Each plan includes everything in the one before it.
| Feature | Text$49/mo | After Hours$99/mo | Frontdesk$249/mo | GroupCustom |
|---|---|---|---|---|
| Voice minutes included | None | 300 | 1,200 | Pooled, sized with you |
| Extra minutes | n/a | $0.25/min | $0.25/min | $0.25/min |
| Providers | n/a | n/a | n/a | Several, and several locations |
| Missed-call text back | Yes. | Yes. | Yes. | Yes. |
| Two-way patient texting | Yes. | Yes. | Yes. | Yes. |
| Appointment reminders and confirmations | Yes. | Yes. | Yes. | Yes. |
| Review request texts | Yes. | Yes. | Yes. | Yes. |
| AI answers the calls you send it | No. | Yes. | Yes. | Yes. |
| Messages, appointment and refill requestsRefill requests for medical, med spa and veterinary practices. | No. | Yes. | Yes. | Yes. |
| 911 deflection (emergency animal hospital for vets) | No. | Yes. | Yes. | Yes. |
| Urgent calls escalated to your on-call provider | No. | Yes. | Yes. | Yes. |
| Live connect: an urgent caller holds while the on-call provider is connectedOptional, turned on in Settings. | No. | Yes. | Yes. | Yes. |
| Answers from your knowledge base | No. | No. | Yes. | Yes. |
| Transfers to your staff during business hours | No. | No. | Yes. | Yes. |
| Recognizes patients from your contact list | No. | No. | Yes. | Yes. |
| Returning-caller context from the last day of calls | No. | No. | Yes. | Yes. |
| On-call rotations | No. | No. | No. | Yes. |
| Webhooks to your systems | No. | No. | No. | Yes. |
Every plan includes a Lydoh phone number, the iPhone and Android app, and email support.
Busy months
Most medical answering services bill by the minute or by the call from the first one, so the invoice rises with your call volume. Lydoh's voice plans work differently: a fixed monthly price sized to a typical practice, with a block of minutes included (300 on After Hours, 1,200 on Frontdesk, one shared pool across every location on Group), and $0.25 a minute only past it. A month at 400 minutes on After Hours is 100 minutes over, $25.00 extra, $124.00 in all.
Market per-minute and per-call rates, with sources, are in the medical answering service cost guide, and published prices by provider are in the answering service pricing index.
Which plan fits
A small office with staff on the phones all day
Text · $49/mo
Your team answers. The calls they can't reach get a text back within minutes, so the caller has a thread to reply to instead of a voicemail to leave.
Start Text freeA practice that is covered in office hours but not after them
After Hours · $99/mo
Forward the line when you close, at lunch, or when every line is busy. Urgent callers reach your on-call provider; everything else is a message in the morning.
Start After Hours freeA practice that wants every call answered, day and night
Frontdesk · $249/mo
Lydoh answers questions from your own knowledge base, recognizes patients, and transfers to your staff when a person is needed.
Start Frontdesk freeA practice with several providers or locations
Group · Custom pricing
On-call rotations, webhooks into your systems, and one pool of minutes shared by every location. We size and price it with you, so you pay for the practice you have.
Talk to usFAQ
Each plan bills monthly through Stripe. You add a card when you start, and the first charge comes when the 14-day free trial ends. The plan renews each month at its published price until you cancel. On a voice plan, minutes past the included allowance are billed at $0.25 a minute after the month ends.
The talk time of the phone calls on your Lydoh line in the month. The month's total is rounded up to a whole minute once, not call by call, so a dozen short hang-ups don't each cost a minute. The Text plan has no AI voice and no minutes to count.
Nothing stops. Lydoh keeps answering, and the extra minutes are $0.25 each. The account owner gets an email when the month reaches 80% of the allowance, so a busy month is never a surprise.
You keep your own phone and staff. Calls your line can't answer forward to your Lydoh number, Lydoh texts the caller back that you'll call them, and your team picks up the thread in the app. Reminders, confirmations and review requests go out from the same number.
Yes. Every plan starts with a 14-day free trial on your own number, and practices that sign up through a partner's referral link get 30 days. Unless you cancel before it ends, the trial converts to the paid plan.
No setup fee and no contract. Plans are month to month, and you can cancel at any time.
Yes, from Your plan in the dashboard. An upgrade starts right away and the difference is prorated; a downgrade takes effect at the end of the billing period, so you keep what you paid for.
On Lydoh Group, priced for your practice: one monthly price for your providers and locations, with one pool of minutes they all share and the same $0.25 a minute past it as every voice plan. Tell us about your practice on the contact page, or at hello@lydoh.com, and a person replies within one business day with a plan and a price. We set up every location and the on-call rotation with you.
Yes. A Business Associate Agreement is available for eligible healthcare deployments on every plan. Email hello@lydoh.com to set one up, and see our HIPAA page for how Lydoh keeps the information it collects to a minimum.
Yes. The account owner cancels from Settings in the dashboard, which opens Stripe's billing portal, with no call to a salesperson. Cancellation takes effect at the end of the current billing period.
More on compliance: HIPAA and BAAs. Full billing terms are in the terms of service.
Keep reading
Fourteen days free. Your own number in minutes. Private by default, with a BAA for medical practices.
