Features

Everything lydoh does, on every call.

An AI phone assistant that answers, understands your business, captures what the caller needs, and, for medical practices, runs real after-hours on-call triage. All of it on one flat plan.

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Answering

Every call picked up on the first ring

No hold music, no phone tree, no voicemail. Day, night, weekends, and through the lunch rush.

Answers 24/7 in a natural voice

A warm, human-sounding assistant greets every caller with your own message. No menus, no “press 1”.

Answers from your content, not the internet

It searches a private knowledge base built from your website and only answers from what you've approved. If it doesn't know, it says so and takes a message. It never invents details.

Captures appointment requests

Name, callback number, service, and preferred time, confirmed on the call and texted to your team instantly. You keep control of the schedule, no calendar integration required.

Takes prescription refill requests

For medical practices: patient, date of birth, medication, and pharmacy captured into a structured refill queue. It never gives dosing advice or promises approval.

Transfers to a person when it matters

During business hours, a caller who insists on a human is connected to your line.

Recognizes callers you already know

Upload your customer list and inbound calls are matched by phone number, so the assistant stops asking for details you already have.

After hours

On-call triage, not just an answering machine

The part most AI receptionists skip. Built for medical practices, and it's what a real answering service is actually for.

911 deflection first

Every after-hours clinical call opens with an emergency reminder before anything else happens.

The caller decides urgency, never the AI

It asks whether the matter is urgent or routine and routes accordingly. It does not perform nurse triage, assess symptoms, or give medical advice.

Escalation that actually reaches someone

Urgent calls dial your on-call provider and wait for them to accept. No answer cascades to the next provider in the rotation, then texts the whole team as a fail-safe.

Rotations with holiday overrides

Single provider, weekly rotation, or day-of-week schedule, plus date overrides for holidays and coverage swaps, which always win.

A timestamped audit trail

Every attempt is recorded: who was called, when, and the outcome, so you can show exactly how an after-hours call was handled.

Provider-to-patient talk time

Connected call duration is captured, which your biller can use for time-based telephone E/M coding.

See on-call for medical practices

Records

Every call, written down and searchable

Not just a notification: the full record, in your dashboard and pushed anywhere you want it.

Recordings and transcripts

Each call is transcribed with an AI summary, plus a recording link. Timestamped turn-by-turn, not one flat block of text.

A disposition on every call

Each call is marked resolved, needs follow-up, or unresolved, so you can filter what a human still has to deal with instead of reading every summary.

Structured requests, not messages

Appointments, refills, and callbacks arrive as fields you can act on, with urgency and after-hours flags.

Call-recording disclosure built in

An announcement is spoken at the start of every call by default, with wording you control. Several states require every party to be told.

Integrations

Push it into whatever you already use

A real API and signed webhooks, not a screenshot of a dashboard.

Signed webhooks

call.started, call.ended, request.created, and escalation.started delivered to your endpoint, HMAC-signed so you can verify authenticity.

At-least-once delivery

A failed delivery retries with backoff for ~24 hours, and the event id is stable across attempts so you can dedupe. Nothing is silently dropped.

REST API

Pull calls, transcripts, recordings, and dispositions; manage your knowledge base and contact directory. Authenticated by API key, no dashboard session required.

Works with Zapier and Make

Both accept webhooks directly, so you can wire Lydoh into a CRM or ticketing system without writing code.

Control

Yours to configure, live

Every setting applies to the very next call. Nothing to redeploy, no support ticket.

Your greeting, your hours

Separate open and after-hours greetings, business hours per day, and your own timezone.

Appointments or support tickets

Non-booking businesses can switch the assistant to capture requests instead. It then never offers to schedule anything, and you choose what it calls them.

Instant SMS to your team

A text the moment a request comes in, so nobody has to watch a dashboard.

Set up in under 10 minutes

Go deeper: after-hours on-call triage, HIPAA & BAA, the AI receptionist, by specialty, webhook & API docs, or how this compares to a traditional answering service.

FAQ

Questions about what it does.

Does Lydoh book appointments directly into my calendar?

No, by design. It captures a complete appointment request: name, callback number, service, and preferred time, and texts your front desk to confirm and enter it. That means no calendar integration, no software change, and no risk of the AI double-booking your schedule.

Does the assistant give medical advice?

Never. It answers only from content you've approved, keeps conversations to scheduling and general information, deflects emergencies to 911, and lets the caller decide whether something is urgent. All clinical judgment stays with your team.

Which features are medical-only?

Prescription refill capture, 911 deflection, and after-hours on-call triage with provider escalation are for medical and med-spa practices. Salons and other businesses get everything else: answering, knowledge, requests, recordings, webhooks, and the API.

Is every feature included in the price?

Yes. It's a flat $199/month with unlimited calls and a 14-day free trial, no per-minute billing and no feature tiers.