About Lydoh

Every call answered. That's the whole idea.

Lydoh is the AI receptionist and answering service for medical, dental and veterinary practices, built by Zuzis LLC, the company behind VoiceboxMD and focused on voice AI for healthcare. We build for the front desk that's busiest exactly when the phone rings most, and for the 9pm caller who deserves better than voicemail.

Why Lydoh exists

The phone is still how patients arrive.

Most missed callers never call back: industry research compiled by Aira puts it at 85% of callers whose calls go unanswered. And the calls that matter most, the anxious after-hours ones, are the calls practices are least equipped to take. Traditional answering services solved this with per-minute operators reading scripts. We think the better answer is software that picks up instantly, knows your practice, captures the request completely, and escalates urgent matters to a real provider, with a record of every step.

That last part has a hard line. Judging a symptom by phone is telephone triage, a licensed act, so Lydoh routes and your clinicians decide. The vocabulary we use for all of this is in the glossary.

How we build

Principles we don't trade away.

Never a diagnosis

Lydoh answers scheduling and information questions only. It never gives medical advice, never assesses symptoms, and routes anything clinical to your team.

Emergencies go to 911

Every after-hours clinical call opens with an emergency reminder before anything else (for veterinary clinics, the nearest emergency animal hospital). Safety rails are not a setting; they're the default.

The caller decides urgency

After hours, patients self-select urgent or routine. Lydoh routes; licensed people judge.

Everything is auditable

Calls, requests, and every escalation attempt are timestamped and visible in your dashboard, down to who was reached at 11:42pm and for how long.

Your content, not the internet's

Lydoh answers only from the knowledge base you approve. If it doesn't know, it says so and takes a message.

Minimal data by design

A name, a callback number, a reason. Lydoh collects what routing requires and leaves clinical detail to the conversation between patient and provider.

The company

lydoh is a Zuzis LLC product.

Zuzis LLC builds voice AI for healthcare, including VoiceboxMD. Lydoh is its AI receptionist and answering service for appointment-driven practices, with HIPAA-aligned deployments and BAAs available for eligible healthcare customers.

Company: Zuzis LLC
Address: 8 N Jersey Ln, Wayne, NJ 07470
Phone: (646) 760-1515
Email: hello@lydoh.com
Product: lydoh.com
Help: Support and account help