What is an AI receptionist for a doctor's office?+
It is an AI medical receptionist that answers the office phone during the day, when the front desk is checking patients in or already on another line. It takes booking and rescheduling requests, prescription refill requests, and questions about hours, location, insurance and services, answers from content your office approved, and texts your staff a complete request to act on. Callers who need a person are transferred to your line during business hours.
What is an AI receptionist?+
An AI receptionist is software that answers your practice's phone in a natural voice, handles the routine front-desk work (booking requests, questions about hours, services, and insurance) and passes anything that needs a human to your team. Lydoh does this 24/7 and, for medical practices, adds after-hours on-call triage.
How is an AI receptionist different from an answering service?+
A traditional answering service is a call center that takes a message and charges by the minute. An AI receptionist answers instantly on every call, answers questions from your own approved content instead of just taking a message, and costs a fixed monthly price with a set block of minutes. See our full comparison of an AI receptionist vs. a traditional answering service.
Can an AI receptionist book appointments?+
Lydoh captures a complete appointment request, name, callback number, service, and preferred time, and texts it to your front desk to confirm and enter, so you stay in control of the schedule. No calendar integration or software change is required.
What is an AI front desk?+
An AI front desk is the phone side of the front desk run by software: an AI phone receptionist that picks up every call, answers routine questions, and writes down what each caller needs for your staff. Lydoh's practice plan is called Frontdesk for that reason. It covers the phones; check-in, insurance at the window, and anything clinical stay with your team.
Can an AI receptionist for doctors take prescription refill requests?+
Yes, for medical practices. Lydoh asks for the patient's name, the medication and a confirmed callback number, plus the date of birth and pharmacy when the caller has them, and sends the request to your care team to review. It never promises that a refill will be approved, and it never suggests a medication or a dose.
What happens when the AI receptionist doesn't know the answer?+
It says so and takes a message. Lydoh answers only from the content your office approved, such as your website, hours and policies, so it never guesses at a price, an insurance plan or a clinical question. Anything clinical goes to your team, because it never gives medical advice.
Does an AI front desk replace my receptionist?+
No. It takes the phone half of the job, so the person at the desk can stay with the patient in front of them. Check-in, collecting balances, insurance at the window and anything that needs judgment stay with your staff. Most offices use the AI receptionist for the calls the desk can't reach and for every call after hours.
Is an AI medical receptionist HIPAA-aligned?+
Yes. Lydoh was built by Zuzis LLC for healthcare, captures minimal PHI, and supports HIPAA-aligned deployments with a BAA available. It never gives medical advice. See our HIPAA page for details.
How much does an AI receptionist cost?+
Lydoh Frontdesk, $249/mo, which covers the phones day and night with knowledge-base answers, transfers to staff and patient recognition. Practices that only need nights and weekends covered can start on Lydoh After Hours, $99/mo. Every plan has a 14-day free trial. Other AI receptionists price on a different unit: some bill per minute of talk time, some per seat or per user, and many publish no rate at all. Our answering service pricing index lists the published numbers side by side, so you can compare the unit and not just the headline.
Is there a free AI receptionist?+
No, not a genuinely free one, because every answered call costs real money in phone and voice minutes; anything advertised as free is usually a demo, a short trial, or a handful of minutes bundled into another product. Lydoh doesn't have a free plan. It has a 14-day free trial on your own number, and after that a published monthly price: Lydoh Frontdesk, $249/mo, or Lydoh After Hours, $99/mo if you only need nights and weekends covered.
What does a receptionist do?+
A receptionist runs the front desk: answering the phone, greeting and checking in patients, taking messages, booking and rescheduling appointments, answering questions about hours, services, and insurance, and getting the right person on the line. Lydoh takes the phone half of that job. It answers every call, takes messages, captures appointment requests, and answers questions from your own approved content. The rest stays human: the patients standing at the desk, anything that needs judgment, and anything clinical, because Lydoh never gives medical advice.
