Can a dental answering service handle after-hours emergencies?+
Yes. Lydoh deflects true emergencies to 911, lets the caller flag urgent issues like severe pain or trauma, and escalates those to your on-call dentist while routing routine calls to a next-day request. It never gives clinical advice.
Does it book appointments into my practice management software?+
Lydoh captures a complete request, name, callback number, and reason, and texts your front desk to confirm and enter it. No integration or software change required.
Is Lydoh a HIPAA-compliant dental office answering service?+
A BAA is available, and Lydoh collects only what it needs to route a call: a name, callback number, and brief reason, never a dental or medical history. Your call data is visible only to your practice. See our HIPAA page for details.
What does a dental answering service cost?+
Human answering services bill dental offices by the call or the minute. KwoteAdvisor puts dental-office calls at $0.91 to $2.14 per call, with a typical call running 1 to 2.5 minutes, so an office answering 300 calls a month would pay roughly $273 to $642 on that range before any surcharges or setup fees. Most dental offices start on Lydoh After Hours, which answers the calls you forward when you're closed, at lunch or when every line is busy: Lydoh After Hours is $99/mo, and there is a 14-day free trial. Lydoh Frontdesk is $249/mo for an office that wants insurance and service questions answered from its own content all day.
What happens when a patient calls about a dental emergency at night?+
Lydoh opens with a 911 reminder for true emergencies such as facial swelling or trouble breathing, then asks the patient whether it's urgent. Urgent callers are told the on-call dentist will call them back, and Lydoh dials your rotation until a dentist accepts, texting the team if no one does. Lydoh never assesses the problem or suggests what to do about it.
Can it answer insurance questions?+
Yes, on Lydoh Frontdesk, from the content you approve: the plans you accept, what a new-patient visit includes, your hours and location. Anything it can't answer from your content becomes a message for your front desk rather than a guess.
Does it replace my front desk?+
No. It answers the calls your front desk can't get to: during the chairside rush, at lunch, after hours, and on weekends. Your team still confirms bookings and handles patients in the office.
