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What do your unanswered calls cost?

Most missed callers never call back. Put in your own numbers and see the annual figure. Every assumption is adjustable and biased conservative on purpose.

Your numbers

Industry studies put small-practice miss rates at 20 to 35%.

Estimated revenue walking away

$220,968 / year

From roughly 20.5 new patients per month lost to unanswered calls, using deliberately conservative assumptions (only 62% of missed callers never retry, and only half of those would have booked).

220

calls going unanswered / month

186×

the entire annual cost of Lydoh After Hours ($1,188)

Email me this report

Estimates, not guarantees. The 62% no-callback figure is widely cited in call-handling research; adjust every assumption to your own reality above.

Methodology

How the missed call calculator works

yearly cost = calls per day × % unanswered × % new patients × 0.62 × 0.5 × 22 business days × 12 × value per new patient

The same model, with results by specialty, is in the missed-call revenue loss report. These are estimates, not guarantees.

What to do about it

The fix costs less than one recovered patient

Lydoh After Hours answers the calls you forward on the first ring, nights, weekends, lunch and busy lines, for $99/mo. It takes appointment and prescription refill requests and escalates urgent after-hours calls to your on-call provider. Lydoh Frontdesk adds answers from your own content, transfers to your staff and day-and-night coverage for $249/mo. Compare that against your number above, or see what traditional answering services charge. For the callers who hang up anyway, Lydoh can send a missed call text back.

Keep reading

Related reading

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