How does a veterinary after hours answering service handle emergencies?+
Lydoh tells the owner to call the nearest emergency animal hospital for a pet emergency, rather than 911, and tells a caller to dial 911 only if a person's life is in danger. It never assesses a symptom. With on-call turned on, urgent concerns are escalated to your on-call vet; otherwise they become a next-day request.
Can owners request a refill of their pet's medication?+
Yes. Lydoh takes the owner's name, the pet's name and species, the medication and the preferred pharmacy, and passes the request to your team. A veterinarian reviews and decides; Lydoh never promises a refill. Pharmacies calling about a prescription are captured and marked as a priority.
Does it capture new clients and appointment requests?+
Lydoh captures a complete request, the owner's name, callback number, the pet's name and species, and the reason, and texts your front desk to confirm and enter it. No integration or software change required.
Is after-hours on-call required?+
No. It's optional. Without it, Lydoh answers after hours, points emergencies to an animal hospital, and turns everything else into a morning request.
Can a vet answering service answer boarding, grooming and hours questions?+
Yes, on Lydoh Frontdesk, from the content you approve: your hours, services, location and policies. Anything it can't answer from your content becomes a message for your team rather than a guess.
Will Lydoh tell an owner whether a symptom is serious?+
No. Lydoh never judges how serious a symptom is. An owner with a pet emergency is told to call the nearest emergency animal hospital, and with on-call turned on, an owner who says it can't wait reaches your on-call vet.
Does it answer during the day too?+
Yes. Lydoh answers 24/7: appointment requests and refill calls while your team is in exam rooms, and after-hours calls once you close.
What does it cost?+
Most clinics start on Lydoh After Hours, for the calls you forward after close, at lunch or when every line is busy: Lydoh After Hours is $99/mo, with emergency animal-hospital deflection and on-call escalation included. Lydoh Frontdesk is $249/mo for a clinic that wants boarding, grooming and hours questions answered from its own content day and night. 14-day free trial on both.
