How quickly can an urgent after-hours call reach the on-call OB?+
Immediately. Lydoh tells the patient they'll be called right back, then dials your on-call provider and cascades through your rotation until someone accepts, alerting the whole team as a fail-safe.
Does Lydoh give any medical guidance to pregnant patients?+
No. It deflects emergencies to 911, lets the patient choose urgent or routine, and escalates accordingly. It never gives medical advice.
Is Lydoh a HIPAA-compliant answering service for OB-GYN practices?+
Yes. A BAA is available, minimal PHI is captured (a name, callback number, and brief reason, never a medical history), and data is access-controlled per practice, with a timestamped record of every after-hours escalation attempt. See our HIPAA page.
Is Lydoh a 24/7 OBGYN answering service?+
Yes. Lydoh answers every call around the clock: scheduling and general questions during the day, and after hours it gives the 911 reminder, lets the patient choose urgent or routine, and escalates urgent calls to your on-call OB.
Can it handle phone answering for OB-GYN specialists in a multi-provider group?+
Yes. Set a rotation, weekly or by day, with holiday overrides, and Lydoh reaches whichever provider is on call at that moment, cascading to backups and texting the team if no one accepts.
Can patients request a prescription refill?+
Yes. Lydoh takes the patient's name, callback number, the medication and the preferred pharmacy, and texts the request to your team. A provider reviews it; Lydoh never promises a refill.
What does an OBGYN answering service cost?+
Most OB-GYN practices start on Lydoh After Hours, for the calls you forward after close, at lunch or when every line is busy: Lydoh After Hours is $99/mo, with the 911 reminder and on-call escalation included. Lydoh Frontdesk is $249/mo for a practice that wants every call answered from its own content all day. There is a 14-day free trial, no setup fee and no contract.
