Text back every patient you miss
Start a 14-day free trial of Lydoh Text, $49/mo. Texting turns on once your office's carrier details are in.
For dental offices
Text back the callers you missed, remind patients the day before, confirm what you booked, and answer their replies from one place. Every text leaves the treatment out.
The day before
Hi Maya, this is Riverside Dental. A reminder of your appointment tomorrow at 10:30 AM. Reply C to confirm or R to reschedule. Reply STOP to opt out.
After booking
Riverside Dental: your appointment is set for Fri Oct 16 at 10:30 AM. Reply here if you need to change it. Reply STOP to opt out.
The short answer
Four jobs a dental front desk does by phone today, done by text: the call back to someone who hung up, the reminder before a cleaning, the "you're booked" confirmation, and the review ask. Each text comes from your office's Lydoh number, and every reply joins that patient's thread, so whoever is at the desk sees the whole conversation.
It is built for the conversations a patient started or expects, not for marketing. The same features are described for every kind of practice on the patient texting page.
What's included
More on each: the missed call text back rules, how patient appointment reminders read your schedule, and ready-to-use dental appointment reminder text templates. After a call Lydoh answers, the patient gets a receipt like this one:
Riverside Dental: we got your appointment request. The front desk will follow up today. Reply here with any questions. Reply STOP to opt out.
The practice name and times in the sample texts are examples. The reminder wording can be changed in Settings; the opt-out line can't.
What it never texts
HIPAA and texting
Texting patients is allowed under HIPAA when the office uses reasonable safeguards, but no texting product makes it compliant on its own. HHS guidance on electronic messages and phone messages points the same way: limit what the message says, and accommodate a patient who reasonably asks to be contacted another way. The sources are quoted on the patient texting HIPAA section.
Carrier registration
US carriers make every business register before it texts customers from an ordinary local number. The system is called A2P 10DLC, "the standard that United States telecom carriers have put in place" for business texting from long code numbers, and most businesses register with a tax ID such as an EIN (Twilio). Unregistered texts don't get through: since September 1, 2023, unregistered messages to the US from +1 10DLC numbers are blocked (Twilio).
In practice: you enter your office's legal name, EIN, business type, address, website and a contact person in Settings. Lydoh submits them through Twilio, its phone provider, and texting starts while the carriers review. If they push back, Settings says what to fix.
Scope
Dental platforms do much more than texting. Here is what each vendor's own page says, checked on the date below, next to what Lydoh is.
Pricing page: Pro, Elite and Ultimate plans with a published starting monthly price, and bulk texting allowances of 1,500, 3,000 and 15,000 messages a month. Its feature table lists missed call texting, two-way text messaging, appointment reminders and reviews, and phones (up to 15 on Ultimate). Source
Pricing page: four plans, each "Request a Quote", with monthly SMS allowances listed from 1,750 to 4,500 and tailored for Enterprise; "We offer yearly contract options." Lists appointment reminders, two-way texting, review invitations and an AI receptionist. Source
Plans page: Starter, Professional and Premium with no prices shown and text limits of 750, 1,750 and 3,250. Lists reminders and recalls, two-way text, reviews and surveys, an integrated phone, online scheduling, a patient portal, payments, and an AI receptionist add-on. Source
Home page: "Designed for Dental Practices", covering filling the schedule, reactivating dormant patients and online reviews. No pricing on the site; "Request a Free Demo." Source
Pricing page: modules for Scheduling, Communications, Forms, Payments, Verification and Insights, "Custom plans available", no prices shown. Monthly or yearly billing, "no cancellation fees", and 90 days' notice not to renew an annual contract. Source
Lydoh Text, $49/mo, published, with no setup fee and no contract: missed-call text back, two-way texting, day-before reminders and review requests. No practice management sync, no recall or bulk campaigns, no online booking, forms or payments. On the voice plans, the AI also answers your calls. Weave alternative
Where they win: if you want recall campaigns, online booking, forms or payments tied to your practice management software, a platform built for that is the better buy. Lydoh fits an office that wants the everyday texts handled, at a published price, alongside the phone answering on the dental answering service or the dental AI receptionist.
Vendor pages checked October 22, 2026. Vendors change plans often; check their pages before you buy.
FAQ
Text messaging between a dental office and its patients from the office's own business number: a text back when a call is missed, a reminder the day before a visit, a confirmation when the front desk books something, and replies the whole team can see. In Lydoh every text with a patient sits in one thread, answered from the dashboard.
Four things. A text back to callers who hung up before leaving anything. A reminder about 24 hours before each appointment, with C to confirm or R to reschedule. A confirmation when the front desk closes a request (an appointment booked, a message received, or your own words). And a Google review request, sent only when a staff member chooses to. Patients can reply to any of them.
No. On Lydoh Text your team keeps answering your existing number, and the calls nobody picks up forward to your Lydoh number, which sends the text back. Texts come from your Lydoh number, and replies land in the same thread.
Staff paste the day's schedule from your practice management software, a copied day sheet or a CSV export, check the rows Lydoh reads from it, and Lydoh texts each patient once, about 24 hours before, between 8 AM and 8 PM. A reply of C confirms; R or anything else opens a request so the front desk calls back. The reminder never says what the visit is for.
It can be, but no texting tool is compliant on its own. Ordinary SMS is not encrypted end to end, so the safeguards are about content and access: keep health details out of the text, send only to the patient's own number, honor requests for another channel, and have a BAA with any vendor that handles the messages. Lydoh's texts never name a treatment, a medication or the reason for a visit, staff alerts never include what the patient wrote, and a BAA is available. We don't call it secure or encrypted texting.
US carriers require any business texting customers from an ordinary 10-digit number to register first, a system called A2P 10DLC, and unregistered texts are blocked. Registration asks who is sending, including a tax ID such as an EIN. You enter your office's details in Settings and Lydoh submits them; texting starts while the carriers review.
No. Lydoh is not a bulk or marketing texting tool: staff can text people who called, texted, left a request or are in your contacts, one conversation at a time, and there are no campaigns or blasts. If recall campaigns are what you need, a dental engagement platform is the better fit.
Lydoh Text is $49/mo: missed-call text back, two-way texting, appointment reminders and review requests, with a 14-day free trial, no setup fee and no contract. Texting is also included on every plan that answers calls with the AI.
Keep reading
Start a 14-day free trial of Lydoh Text, $49/mo. Texting turns on once your office's carrier details are in.